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Good Marketing Never Forgets the ‘Old Year’

Tampa Bay marketing firm
The New Year is upon us, and with it comes a sense of a “fresh start” — especially if the past 365 days haven’t been particularly good. However, before we can measure progress, we must have an idea of how far we’ve come. Therefore, it’s essential to record the results of past marketing initiatives and reference them from one year to the next.

Understand that every advertising campaign or customer/prospect outreach effort is very much like an experiment. Not only are you interested in results, you’ve got to control for variables.

Necessarily, there will be a “best guess” component to your experimentation based on experience, industry knowledge and instinct. Additionally, some variables will be beyond your control while others are completely invisible to you. But every campaign requires standard, basic decisions. To avoid repeating the same mistakes and to steadily improve results, pay attention to:

  • Audience demographics – Age, gender, ethnicity, income, location … you should have a profile of your target audience before your campaign begins. Say, for instance, 75% of your target audience is male but 50% of the leads generated are female. Such over-performance with women might suggest untapped demand. Yet you’ll never know unless you record who received your messages in the first place.
  • Campaign timing – From “back-to-school” sales for children’s clothing stores, to tax season for CPAs, every industry has a time of year that’s expected to bring in more business. But is it better to advertise a month before the event or just a few days in advance? And the days of the week that you advertise could make a difference in response as well. Will your Monday email blast get lost in the clutter from the weekend? Make identifiable changes from one campaign to the next, and compare results.
  • Types of communications (email, direct mail, radio, social media … etc.?) – The tricky part about comparative analysis of media is that results can be radically different from one to another, yet actual effectiveness could be almost equal. Take for example, the email blast that costs next to nothing per contact, but also brings in very few qualified leads, versus a creative (and expensive) direct mail campaign that nets a much higher percentage of actual sales. It’s only when you try different approaches over time that you can determine which has the greater positive impact on your bottom line.
  • Frequency of contact – One thing we hear commonly hear from clients is that they tried a certain type of advertising and got no response. This often means they mailed a postcard or sent out an email blast—one time and out of the blue—and no one noticed. But people get bombarded by thousands of messages every day. To make an impression, you usually must repeat yourself. However, there is a sweet spot—before diminishing returns on your advertising investment—that you won’t find until there’s a documented history to examine.
  • Tone of the communication – Did your advertising seek to get a chuckle, tug at someone’s heart strings or imply that life as we know it rested on the prospect’s buying decision? Most business owners think they know their customers—and they usually do—but it’s risky to make blanket assumptions about the mindset of others. Certainly, you want to stay within the boundaries of your brand image, but occasionally changing the tenor of your messages may provide valuable marketing insight.

As you go from one campaign to the next, isolate a specific aspect of the communication to change.  You don’t want to change too much. Otherwise, if results are greatly impacted, you won’t know which factor was at work. Plus, if you’ve been getting reasonable ROI from your marketing budget, you don’t want to risk a disastrous result by suddenly changing too much. Your expectation should be incremental improvement. Sure, you might discover an advertising formula that exceeds your wildest hopes, but in the meantime, plan on adjusting and analyzing your marketing plans as long as you’re in business.

 

Ready to kick off your 2017 marketing? We are!

Et Cultura Festival Wrap-Up

et-cultura-wrap-up_newsAbout a month ago the first inaugural Et Cultura Festival took place. The festival was the culmination of four creative minds, a city in the midst of tremendous cultural growth, and a collective of people from a myriad of spaces, from technology to politics to art to education to craft brewing. The timing, it seemed, was perfect. The City of St. Petersburg was ready for this.

Lea Umberger, one of the 4 founders of Et Cultura Festival, at Station House St. Pete.

Lea Umberger, one of the 4 founders of Et Cultura Festival, at Station House St. Pete.

et cultura film festival

Colin Lyman, one of the four founders of Et Cultura Festival.

et cultura festival

Joel Malizia and David Allison, two of the founders of Et Cultura.

Pinstripe Marketing got involved back in June when we met Joel Malizia, one of the founders of Et Cultura. We invited Joel into our office to chat and he captivated us with the promise of Et Cultura – our creative souls could not resist a festival full of art, music, film, and interactive. We decided to sponsor the festival in a big way – by doing pubic relations and media relations in the months leading up to and during the festival. So it began. Wrapped up in the whirlwind, we were in awe as excitement built around the festival. It seemed as if everyone we knew had heard of Et Cultura, either from us or someone else. We were a part of something big in a city we are proud to call home, something that, deep down under, we all knew was coming.

We also saw some great connections and decided to get some of our clients involved. Shorecrest Preparatory School sponsored part of Et Kidtura, a section of the festival just for kids. Our friends at ADM Two, a trade show fabrication and design firm, sponsored many of the beautiful banners and signs for the festival.

We attended as many as the interactive sessions as we could, and were wowed by the local and national presenters that stood before us and discussed their experiences and thoughts on technology in design, entrepreneurship, and even art. The final keynote speaker was South By Southwest’s own Catlin Whitington. After his presentation a panel discussion erupted about how to keep the momentum of Et Cultura going, to make it a signature of St. Pete.

et cultura film art music festival

Panelists for the Metathesis St. Pete discussion after SXSW keynote speaker Catlin Whitington’s presentation.

The art and music started on Friday with a graphic design exhibition curated by HYPE Group and held in the beer garden at Green Bench Brewery. DJ Sugarbear was spinning soul music that had us all grooving, and in general it was a great atmosphere. The four Et Cultura founders, Lea Umberger, Joel Malizia, Colin Lyman, and David Allison had their official ribbon cutting ceremony right there by the artwork, and later we all headed down to see local band, The Hip Abduction.

art festival

The four Et Cultura founders cut the ribbon at the graphic design show.

Saturday’s art exhibition, Heroes and Villains, was curated by Black Amethyst Gallery and featured dozens of local artists of many different mediums depicting their own versions of heroes and villains from literature and film. The makers festival took place as well, so there was plenty to see and do. A spectacular projection mapping display was held every hour along with music on two stages and several films being screened. It was an action packed weekend.

We are so glad to have met Joel on that day in June and to have been able to participate on the ground floor of this festival. We worked with our media contacts to connect the founders with the Tampa Bay Times, Daytime Television, and several other local news outlets who showed an interest in Et Cultura. We are certain that this interest will only build as the founders build their list of featured presenters, artists, musicians, and filmmakers. We can’t wait to see what Et Cultura has in store for our city next year!

View some of the articles and news clips from Et Cultura:

Tampa Bay TimesLineup for inaugural Et Cultura festival announced

St. Pete Patch: Shorecrest Welcomes Et Cultura: A Festival of Creative Culture

WTSP 10 News: New Et Cultura festival to celebrate St. Pete culture

Creative Loafing: Photos from Et Cultura over the weekend

Daytime Television: Et Cultura Festival Brings Art, Music, Film, Makers, and More to St. Pete

Green Bench Monthly: Et Cultura Festival Showcases Vibrant St. Pete Art, Film And Technology

 

Top Pinstripe Blog Posts of 2016

tampa marketing firm
We have enjoyed a tremendous year at Pinstripe! One thing we really enjoy is sharing information about creating great marketing and communications to grow your business. Throughout 2016, we have written hundreds of articles, and it’s always interesting to see what pieces you like most. Our most popular posts are always our client spotlights – you really like to learn about some of our favorite people! Features about Pinstripe projects and case studies also generate a lot of readership. But the ones that prove most valuable are the ‘how to’ articles – so in case you missed one, or just want a refresher, here are the top 15 articles of 2016!

 

15. Logo Design and Corporate Identity Manuals

The history of graphic design is extensive and can be traced back hundreds of years. For the sake of this article, we are going to focus on graphic design as it was forming during the industrial era, and how the appearance and growth of corporations affected one aspect of graphic design in particular – logos.

 

14. Do You Have Your Elevator Speech Ready?

You and a stranger are standing in a hotel lobby waiting for an elevator. He has the appearance of a fine, upstanding chap and you’re in an affable mood so you comment on what a nice day it is. He’s welcoming of conversation. Additional pleasantries ensue, followed by introductions and the customary handshake. The elevator finally arrives and just as you and your new friend step inside, he asks about your business.

It’s time for the ‘elevator speech.’

 

13. Trade Shows: To Participate or Not … That’s the Last Question

At some point, you may hear of a trade show for your industry and entertain the notion of attending. The immediate question is whether such an excursion would be a worthwhile investment of time, effort and money.  Reaching that determination will require carefully considered answers to several other questions, first.

 

12.The Physics of Marketing

People may tell you that marketing is “more art than science.” And at first blush, this assertion seems valid. Consider the stimulating imagery and compelling prose that accompanies a typical advertising campaign. However, when it comes to attracting and keeping customers, we should take instruction from Sir Isaac Newton’s Laws of Motion.

 

11. Proposals – Advice from the Selection Committee

Recently, Pinstripe Marketing attended a webinar hosted by the Society of Marketing Professionals (SMPS) Tampa Bay called “Secrets of the Selection Process,” by Gary Coover. The course was designed to enlighten us about creating a proposal as well as presenting the proposal to the selection committee, and we came away with a few great tips that we thought we would share.

 

10. How to Leave an Effective Voicemail Message

When trying to reach someone, having to leave a voicemail (VM) message can be very frustrating. The exercise is especially tiresome if you’re in sales—leaving message after message with little hope of a callback. Pessimistically you go through the motions; repeating words you’ve said countless times before.

 

9. Social Media Superhero: Tips for Curating Social Content

Social media accounts for businesses are now the norm rather than the exception, so keeping up-to-date with your posts is something that must be done on a regular basis. We understand that this is time-consuming and is yet another item to add to your to-do list, but below are some tips for streamlining the process and keeping your content interesting and fresh.

 

8. Online Marketing: 5 Things That Most Smart People Don’t Know

Online marketing is one of those things that’s easy to start, but difficult to do correctly. That’s because the internet makes it easy for people with little or no experience to present themselves as experts and give lots of bad advice. It’s bad enough when this bad advice doesn’t produce results, but in many cases, it can even harm your business for the long term. Just like with medical and legal decisions, it’s not what you know about marketing that gets you in trouble—it’s what you don’t know. These tips will help you avoid making some of the common marketing mistakes that a lot of smart people make simply because they followed bad advice from someone who presented themselves as an expert.

 

7. Copy vs. Graphics: Bickering Spouses of Advertising?

In this age of social media, viral videos and search engine optimization (SEO), the role of imagery and copy in marketing is like ever-present background noise. And yet from billboards to websites, the healthy marriage of copy and graphics is almost always a critical component in the successful execution of promotional efforts.

 

6. The Importance of a Trademark Search

A trademark is a name, word or logo used to indicate the source of a product or service. While a “trademark” technically refers to a brand used on goods and products (e.g., coffee, sneakers, jewelry), a “service mark” refers to a brand used in connection with services (e.g., restaurant services, insurance services, accounting services). Almost every company imaginable has a trademark or service mark – either the name of the company advertised to the public or the name of its product.

 

5. Writing a Compelling Biography

If it hasn’t already happened—don’t be surprised one day to have someone ask you for your bio (e.g. short biography). Employers often want them for the “About Us” or “Our Professionals” sections of their web sites. Bios may be needed for a press release announcing an important new hire. Meeting planners ask for bios of important guests or speakers at conventions and conferences. If you have your vital information on hand and ready to go at a moment’s notice, you’ll earn the sincere appreciation of a lot of people … and may save yourself some embarrassment.

 

4. Tips for Hiring a Professional Photographer

At some point in our lives, we all need a professional photographer. Whether you need a photo for your web site, LinkedIn profile, Facebook page, product shots for your business or photos for your wedding, there are some things that are best left to the pros. Here are some tips for hiring the right photographer for your business needs.

 

3. How to Sell a White Elephant

From time to time, we’ll find it necessary to sell something that might lead one to question the sanity of anyone who buys it. This could be a product, a service, or even an investment opportunity that’s missing readily apparent value. While a challenge, successfully unloading (or rather, locating a buyer), is often just a matter of looking at the offering a bit differently ourselves, and then getting a prospective customer to see it the same way.

 

2. Utilizing Nostalgia and Vernacular in Graphic Design

Graphic design as a promotional tool dates back to the 19th century, when the earliest form of graphic design relied solely on typography to make a point. During these early days, text, font style, and font size were the main vehicles of emphasis; you can see how designers started playing with different typefaces and boldness to draw attention to certain information. Over the years, as graphic design became more prominent, methods and styles evolved. People in the advertising industry began to experiment with different techniques to attract attention to products, as well as instill confidence in them and the companies that sold them.

 

And the most popular article of 2016 is…

1. What Makes a Business Card “Cool”?

If you’re someone whose work puts in you in contact with new people on a regular basis, you probably have a substantial supply of business cards. Doubtlessly, you also have a nice collection of business cards from the professionals you meet. Perhaps you’ve encountered one or two that caused you to pause and examine it more closely, thinking “Wow, that’s a cool card!”

 

Based on this list, it appears you’re just as nerdy as we are. 🙂

 

If you’d like to receive our articles right to your inbox, you can sign up here AND receive a complimentary copy of our Guide to Public Relations.

 

THANK YOU for giving us the opportunity to be a small part of your marketing initiatives. We wish you the very best for a healthy and prosperous 2017!

Pinstripe Brands Florida Nature Preserve Cemetery

funeral cemetery marketingIn May 2014, we were invited to visit a 40-acre parcel of what was formerly part of the J.B. Starkey Ranch to hear about an idea.

After attending a workshop at a national land conservation conference years earlier, Laura Starkey had an idea to develop a business model that would allow her to conserve natural lands while sharing the beauty of laura_and_frank_starkeyFlorida’s woods with residents and visitors – the same woods she grew up in and is dedicated to preserving. Heartwood Preserve would be a nature preserve and conservation cemetery – only the second in the state – to provide ‘green’ burial options.

Natural, or ‘green,’ burial is a safe and environmentally friendly practice that allows the body to return to the soil naturally by using biodegradable materials, and avoiding vaults and toxic embalming fluids. Conservation burial takes this practice a step further by burying in a nature preserve rather than a conventional cemetery, and utilizing a portion of the burial fee to help permanently protect the natural environment.

More than two years after that first walk in the woods, Heartwood Preserve is a reality.

The Pinstripe Marketing team had the pleasure of working with Laura to design the brand and create marketing tools that tell the story of natural burial and illustrate the beauty of the preserve she fought to protect.

The brand is, of course, inspired by nature. A hand-drawn pine cone referencing the thousands that drop from the long-leaf pines throughout the preserve serves as the iconic mark. The stationery package was printed on natural, FSC Certified, Green Seal certified, 30% recycled paper (minimum). The colors and texture throughout all marketing pieces are earthy and exude the beauty of Heartwood Preserve.

stationery suite design branding

branding logo design

logo design and professional services branding

The web site is a source of information about natural burial and for the Florida nature preserve as an asset for the community, available for enjoying the flora and fauna. It’s also the platform to show off the beauty of the preserve. The home page video, shot by nature documentary videographer, Jennifer Brown, draws the visitor in with stunning visuals of the pine trees, palmettos, flowers, and animals who call the preserve home. The photo gallery highlights the environment and events hosted at the preserve. The site, including font selections and simple navigation, was designed with a senior audience in mind.

website design website development

The brochure also features a brief introduction to the preserve and photography by Andrea Ragan. As a stand-alone piece for prospective families or as part of a comprehensive package for funeral directors, the brochure provides information about conservation burial and what loved ones can expect by selecting Heartwood Preserve as a final resting place.

brochure design printing

With all the elements for a great story, the Pinstripe public relations team is anxious to begin pitching the media about this beautiful new conservation cemetery and the Florida families who make arrangements to be buried among the long-leaf pines and palmettos.

For more information about Heartwood Preserve, visit the web site or stop by for a peaceful walk in the woods.

Contact a Pinstripe project manager to start developing your brand and marketing materials.

Building a Reputation Through Volunteering

building-a-reputation

“Oh! I know Ginger!” My team often hears that phrase while talking with people at events around Tampa Bay. When the topic of work comes up and they mention Pinstripe Marketing, they frequently get that response. Years ago, after hearing dozens of those exclamations, our former creative director joked, “Geez, we should have buttons!” A project manager agreed and they decided to arm themselves with a response of their own at the next event. It caught on. Although silly, people would actually wear the buttons, causing others to say “I know Ginger; where’s my button?” or “Who is Ginger? I want a button.”

building reputation through volunteering

I am what many would consider “a habitual joiner.” Perhaps suffering from a severe case of FOMO, I wanted to be involved in everything – professional associations, business organizations, non-profit boards – wherever I could surround myself with people (typical ENFP) and give back to my industry and community. By being involved and serving on boards, I had the opportunity to illustrate my work ethic, organization, communication and marketing skills, and (hopefully) that I was friendly and easy to work with.

Through the relationships I’ve built volunteering, I have met some of my very best friends, business colleagues, and, most importantly for my business, clients. In fact, I can directly trace a significant portion of the agency’s annual revenue to connections made from my volunteer work.

Just recently, we landed a new client in a fast-growing segment of the GPS technology industry. When I asked the vice president of operations how they initially heard about us, he said, “I sent a query out to my circle of trusted associates and your name came back twice.” Similarly, when meeting with a local law firm that week, I asked the same question. The marketing director said, “I asked a group of legal administrators and you were recommended seven times!”

While most professional services firms attribute more than 70% of their business to referrals, I know our involvement in the community is responsible for even more. How do I know? Because we have rarely proactively pursued a client.

However, now is the time to leverage that reputation and implement a business development campaign to strategically target new clients. We’re looking forward to growing the business and building relationships with new clients who will ultimately make new referrals.

I understand that we’re all busy, and over the last several years, I have become more selective about where I spend my time. It’s important to identify what organizations will provide what you’re seeking – more knowledge, more connections, or more passion for a cause. Getting involved and serving in trade associations or volunteer organizations is an excellent way to build a network, particularly for introverts who may cringe at the thought of attending a big networking event or non-profit fundraiser. The idea of “working a room” is unappealing to most, but getting to know a small group of like-minded individuals working toward a common mission creates bonds that last.

I wrote this article because we have been planning for 2017 and analyzing many aspects of our business. This year especially, my involvement in the community has really paid off. So whether you are making resolutions or just looking to approach business development from a different perspective, hopefully this is a good reminder. We always recommend to our clients to stay heavily involved in trade associations and the community – for many reasons. Best of luck capturing more of an audience for your business in the new year!

Oh, and let me know if you want a button. 🙂

 

Below are some resources for getting involved and building your own reputation.

Find a Trade Association

Networking for Introverts

Fundamentals of Serving on a Board

 

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