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Max Dempster Wins 2018 Pinstripe Service Excellence Award

Ad 2 Tampa Bay’s immediate past president, Max Dempster, received the 2018 Pinstripe Service Excellence Award at the American Advertising Federation – Tampa Bay Chapter’s ADDY Awards held on February 21 at Armature Works. Presented annually by past recipients, the award recognizes the young professional who demonstrates the most outstanding contributions to Ad 2 Tampa Bay, the advertising industry, and the community.

Professional development has always been a passion for Dempster. He immediately volunteered for the education committee chair position when he joined Ad 2 Tampa Bay six years ago and subsequently worked in various executive board positions to focus on building his own knowledge as well as that of the members. Each year, he led the initiative to refine and enhance the chapter’s participation in the American Advertising Federation’s Achievement Awards competition which enabled the club to continue its National Club of the Year streak of seven years running. His leadership was recognized by AAF in 2018 when he earned District Club and President of the Year, and National Club and President of the Year honors.

“Max’s contributions to the local advertising industry go far beyond his involvement in Ad 2 Tampa Bay,” said Ginger Reichl, president of Pinstripe Marketing and former Ad 2 president. “He directly oversaw the creation of Tampa Bay’s inaugural Advertising Week that was officially recognized by several local government entities. His leadership is also acknowledged by his frequent invitations to speak at local colleges and universities.”

Dempster is a copywriter at Dunn&Co. in Tampa.

About Ad 2 Tampa Bay
Ad 2 Tampa Bay, Inc., an affiliate of the American Advertising Federation, is a non-profit organization of advertising professionals under the age of 32. As a 17-time National Ad 2 Club of the Year, the organization takes pride in providing both members and the community with quality educational programs, national award-winning public service campaigns, professional interaction, member employment services, fun-filled social events and much more. For more information, please visit www.ad2tampabay.org.

Checklist for Marketers Transitioning Their Position

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You’ve been at your position for years and now you are moving on, perhaps to another job within the company or to another company entirely. This is a good time to start making a checklist as you transition out of your position and hopefully help someone new come on board.

Here is a checklist for a graceful exit and smooth transition:

  • Write your job description with bullet points of each task you perform (many will have several levels as you start with high level items and get more specific). Your list is likely much more comprehensive than anything found in the HR department.
  • Provide a list of tools and resources with accompanying login credentials, for instance:
    • Document management (Google, Dropbox, etc.)
    • Customer relationship management (CRM)
    • Web/domain management (registrar, hosting, email, etc.)
    • Social media
    • Digital marketing (Google AdWords/Analytics, Bing Ads, etc.)
    • Email distribution
    • Survey tools
    • Project management tools
    • Media subscriptions
    • Public relations/press release distribution sites
    • Civic and professional association memberships
    • Training
    • Stock photography
    • Awards
    • Vendors / Purchasing
  • Provide information about where to find key documents:
    • Marketing plan
    • Client/contact lists
    • Logos
    • Content (company/product/service descriptions, keyword lists, etc.)
    • Photo/video library
  • Current projects, status, budgets, deadlines, contacts
  • Passwords and physical keys
  • Contact your colleagues and vendors to let them know the news. This will reassure them that they will receive a new project or account manager who will do a great job. If your replacement has started and you are training her/him, take them on visits to introduce them
  • Set up a meeting with your supervisor to go over all the documents you’ve created so they can be another layer of informed support
  • Send cards to favorite contacts thanking them for a great relationship. If you promise to keep in touch, make sure to keep the promise
  • If possible, introduce your replacement to key contacts within your organization that you worked closely with or who were pivotal to your success: a passionate graphic designer who nailed projects every time, a web developer who was very detail oriented and a great communicator, and a mentor who you could bounce ideas off

Depending on your specific position, you’ll want to add to this list. You love the company you currently work for. You love your clients and coworkers. You want to see everyone succeed. The main goal is to make sure that the projects you are working on are transitioned so seamlessly, your clients won’t even know you’re gone!

Things to Consider When Hiring a Marketing Firm

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The marketing firm you choose will be in charge of your brand, so you need to make good decisions on who you hire.

When it’s time to hire a marketing firm, you have a lot of choices to pick from. There are more than 500 advertising agencies, public relations and digital marketing firms in the Tampa Bay area. Many of them are highly specialized, while others can offer a large suite of marketing services. It’s important to be prepared before handing the reigns over to a firm in charge of promoting your brand.

Some Important Questions, First

Going into a relationship with a marketing firm takes some homework on your part. A little business self-awareness goes a long way in understanding the type of relationship you’ll need with the firm.

  • Do you know what your brand is?
  • Who is your ideal client?
  • What geography do you cover?
  • Are your clients local or online?
  • Is there a budget in place to handle all marketing costs?
  • Have you set goals for your marketing?

If you don’t have an answer to those questions, work with your team to determine the answers before hiring a marketing firm.

 

Choosing a Local or National Firm

With all of the choices available locally, it’s rare to go out-of-state to hire a firm. The goal is to hire a firm that fits your needs exactly. There are local firms in the Tampa Bay area that carry a national presence and national companies with a local presence.

The choice really is more about what you prefer when hiring a service. Do you prefer meeting face-to-face? Or can your marketing be handled through video conferencing, email and phone calls? Both are effective ways to communicate and build very successful relationships. In our experience, having a good mix of each one leads to stronger relationships.

 

Setting the Search Criteria

When considering to hire a marketing firm, the following 10 things to consider should be used as a checklist.

  • Portfolio – The firm should impress you with their design and implementation.
  • Experience – A lack of experience could cost you money.
  • Industry Knowledge – Having a firm with industry knowledge reduces the learning curve for them regarding your business. Something to also consider is if their industry knowledge works against their ability to be creative or think outside the box.
  • Capabilities – Smaller firms offer more personalized service, yet may be limited in capabilities, but this is not always the case. Be sure to do your research and ask the right questions.
  • Business Savvy – A firm with solid business acumen will understand the big picture and not just work from project to project. They are more adept with problem solving, too.
  • Channel Expertise – Strong marketing firms understand the channel directions for most industries. This makes them better marketers. They are better at forecasting and seeing the next big thing on the horizon.
  • Technical Knowledge – Marketing is technology heavy. Both print and digital marketing are driven by advanced technologies. The firm you pick should know how to harness these technologies for successful campaigns.
  • Network – How extensive is their business network? These connections can be valuable assets.
  • Communication – Everyone is looking for fast and friendly. How about clear and concise? Honest and thoughtful? Those are special qualities, as well.
  • Personality – It’s a business relationship. Your personalities should mesh well together. What makes them unique is something that can differentiate your company from others.

Make sure each one fulfills your criteria. If no one fits it, then look at what’s really important and how many do fulfill those needs.

At Pinstripe, we have experience with companies across the United States—from entrepreneurs to the Fortune 500. We are passionate about creating tailored campaigns that generate results. Our team has decades of experience within a wide range of industries. Contact us today to learn more about how we can provide the best marketing experience for you.

Public Relations Need to Be Transparent, Like Wonder Woman’s Jet

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Transparency is a very important policy for any public relations campaign. In this article we find a connection between transparency and Wonder Woman’s jet.

According to Wikipedia, it all started with an invisible plane that first appeared in 1942. Over the years, that plane evolved into a jet with the ability to travel almost three times the speed of sound and hover in place to allow for tricky landings. In the TV show, we could see Wonder Woman in her invisible jet depicted as a white wireframe that surrounded her. The symbolism of the invisible jet in the era in which it was born may still be relevant to this day, but today we’ll use it to explain a little bit about public relations.

The Principle of Transparency

Transparency in public relations is about how the public “can see how you got there.” People want to see through the fluff to the heart of the issue, just like we can see through Wonder Woman’s plane to find her and her passengers very much revealed. Bad things happen and often do, but it is how you handle those crisis situations that matters. It’s about openness and your ability to share the right information. This builds trust and makes everything you do visible to the public, so there are no questions or, even worse, insinuations from outsiders looking to mar the company’s reputation when something bad happens.

Building transparency shouldn’t appear contrived or fake, especially during a public relations crisis. Being open and honest about your challenges, as well as forthcoming with information, will demonstrate that you are managing the situation and lessen any damaging effects. Honesty, authenticity and requesting feedback are often used to show transparency. And it’s this transparency principle that builds trust and empathy.

Strategy for Communicating

The general public has become less trusting of advertising and marketing. That’s why it’s important to be honest or you may lose their trust and support.

Truth and honesty create authentic messages. You are being honest and forthcoming when you share your challenges alongside your successes. This humanizes your brand. Whether it’s during a crisis or not, clients can gain a deeper understanding of what’s going on, which allows them to be more forgiving and builds empathy for your situation.

Empathy is a powerful tool to help you gather feedback and build support. Gaining support can protect you against future challenges or repair any damage that may have occurred during a crisis.

Transparent Communications

The rise in social media has made it easier for PR campaigns to be more proactive and honest about challenges. These platforms can carry your authentic message to a larger audience and be a point of light during difficult times. To take advantage of this, make sure to be proactive rather than reactive. Social media is immediate – you must be agile and get ahead of any problems or social media can work against you. A great PR campaign spots potential issues and crises before they happen. Keep pushing out positive, honest messaging on all channels so when anyone searches for your company, they find the good things first, those authentic messages that build trust. It’s these kind of transparent communications that I believe in strongly, because they let others know that you really do care.

 

This article is part of a series on how Wonder Woman inspires our marketing philosophy. Throughout the year, we will be featuring more on this topic, so let us know how you feel about it in our comments section below.

 

Society for Marketing Professional Services Announces 2018-19 Board

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Pinstripe senior project manager, Nikki Devereux, joins the Society for Marketing Professional Services (SMPS) board as Director of Communications for her third year. During the last three years, Devereux has worked with the SMPS board to enhance member experience via website improvements and streamlining of communications.

“Our board is constantly looking for ways to add value to the SMPS membership. The programs we offer are top notch both for educational purposes and for networking, a testament to the efforts of our board to present substantial events that provide opportunities for business and career growth,” says Devereux. “Last year we implemented some new programs and events and this year, we will streamline those events to make them even more beneficial for our members. As always, we welcome and encourage feedback and are looking for more involvement from our member base.”

The Society for Marketing Professional Services (SMPS) Tampa Bay is the only organization in the Tampa Bay area devoted to providing members in professional services industries with opportunities for education, networking with other A/E/C professionals, and career development. The majority of SMPS members are responsible for marketing, communications, and business development for companies in the architecture, engineering, and construction industry. By organizing presentations, panel discussions, socials, coffee meet-ups, and educational webinars, SMPS Tampa Bay hopes to serve the best interests of its members. Learn more at www.smpstampabay.com.