Transparency is a very important policy for any public relations campaign. In this article we find a connection between transparency and Wonder Woman’s jet.
According to Wikipedia, it all started with an invisible plane that first appeared in 1942. Over the years, that plane evolved into a jet with the ability to travel almost three times the speed of sound and hover in place to allow for tricky landings. In the TV show, we could see Wonder Woman in her invisible jet depicted as a white wireframe that surrounded her. The symbolism of the invisible jet in the era in which it was born may still be relevant to this day, but today we’ll use it to explain a little bit about public relations.
The Principle of Transparency
Transparency in public relations is about how the public “can see how you got there.” People want to see through the fluff to the heart of the issue, just like we can see through Wonder Woman’s plane to find her and her passengers very much revealed. Bad things happen and often do, but it is how you handle those crisis situations that matters. It’s about openness and your ability to share the right information. This builds trust and makes everything you do visible to the public, so there are no questions or, even worse, insinuations from outsiders looking to mar the company’s reputation when something bad happens.
Building transparency shouldn’t appear contrived or fake, especially during a public relations crisis. Being open and honest about your challenges, as well as forthcoming with information, will demonstrate that you are managing the situation and lessen any damaging effects. Honesty, authenticity and requesting feedback are often used to show transparency. And it’s this transparency principle that builds trust and empathy.
Strategy for Communicating
The general public has become less trusting of advertising and marketing. That’s why it’s important to be honest or you may lose their trust and support.
Truth and honesty create authentic messages. You are being honest and forthcoming when you share your challenges alongside your successes. This humanizes your brand. Whether it’s during a crisis or not, clients can gain a deeper understanding of what’s going on, which allows them to be more forgiving and builds empathy for your situation.
Empathy is a powerful tool to help you gather feedback and build support. Gaining support can protect you against future challenges or repair any damage that may have occurred during a crisis.
The rise in social media has made it easier for PR campaigns to be more proactive and honest about challenges. These platforms can carry your authentic message to a larger audience and be a point of light during difficult times. To take advantage of this, make sure to be proactive rather than reactive. Social media is immediate – you must be agile and get ahead of any problems or social media can work against you. A great PR campaign spots potential issues and crises before they happen. Keep pushing out positive, honest messaging on all channels so when anyone searches for your company, they find the good things first, those authentic messages that build trust. It’s these kind of transparent communications that I believe in strongly, because they let others know that you really do care.
This article is part of a series on how Wonder Woman inspires our marketing philosophy. Throughout the year, we will be featuring more on this topic, so let us know how you feel about it in our comments section below.